Refund Policy

Strivaro plans are billed to the coach's account in advance on a recurring basis. Clients are never charged — only coaches hold a paid subscription.

You can cancel your subscription at any time from your billing settings. Your plan remains active until the end of the current billing period, after which it will not renew and no further charges will be made.

Except where required by law or stated otherwise, fees already paid are non-refundable, including for partial billing periods after a cancellation. If you believe you were charged in error, contact us and we will review it promptly.

If you are a consumer in the EU or UK, you may have a statutory right to cancel a new subscription within 14 days. Where you choose to start using paid features immediately, you may agree to the service beginning during this period. Your statutory rights are not affected by this policy.

To request a refund or ask about a charge, contact us with the email address on your account and a brief description of your request.